In a rare case of a manufacturing defect, we give you a 1-year warranty, from your date of purchase, covering material defects and production. Please note that we only cover jewelry purchased from the Y Jewelry online shop. The Warranty provider is Ripops India Jewelery Pvt Ltd.
If the jewelry is returned during the warranty period which is one year following the date of purchase and the defect is from the manufacturer’s end, it will be repaired free of charge. If a repair is not possible or the repair deems to be too expensive, we will exchange the jewelry against jewelry of equal value free of charge.
General wear and tear, misuse, and tarnishing are not covered under warranty. Additionally, parts such as leather straps and satin ribbons are not covered either.
The warranty lapses in the event of incorrect use, third-party repairs, careless handling and abuse or if the jewelry is damaged, for example during an accident.
Please note the special Care Instructions for Y jewelry available at y.jewelry/careforyourcharms.
Items not under warranty:
- Glued items
- Gold or rhodium plating
- Loss of any prong set stone
For your own security, we would like to point out that defective jewelry should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.