At Y, each piece that we create is a intimate article that signifies eternal style and elegance. It is an expression of an extensive process that takes place to bring you a piece of jewelry so personal that it becomes a part of you.
However, in a rare case of a manufacturing defect, we give you a 1-year warranty covering material defects and production faults from your date of purchase. We only cover jewelery purchased from the Y JEWELRY Online Shop. The Warranty provider is Green Tara (India).
If the jewelery is returned during the Warranty Period which is one year following the date of purchase, is defective as a result of a manufacturing defect, it will be repaired free of charge. If a repair is not possible or the repair deemed too expensive, we will exchange the jewelry against jewelry of equal value free of charge.
General wear and tear, misuse and tarnishing are not covered under the warranty. Additionally, parts such as leather straps and satin ribbons are not covered. The warranty lapses in the event of incorrect use, third-party repairs, careless handling and abuse or if the jewelry is damaged, for example during an accident.
Please note the special Care Instructions for Y jewelry available at y.jewelry/careforyourcharms.
Items not under warranty:
- Glued items
- Gold or rhodium plating
- Loss of any prong set stone
For your own security, we would like to point out that defective jewelry should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.