How do I make a purchase?
Browse through all our collections. Once you have selected an item, click on the 'Add to Cart' button below each item. Review your selection by clicking on the cart icon at the top of the page. You can use the 'Remove from Cart' link to delete items. If you wish to continue browsing, click on 'Continue Shopping' button. To complete your order, click on 'Check Out' button.
How should I know the products you sell are authentic?
We guarantee that the products we sell are 100% authentic and the materials used are carefully chosen and the collection is made from 925 Sterling Silver with Silver and/or 18k Gold Plating, with original Swarovski crystals, Preciosa crystals and AAA-grade Cubic Zirconia (CZ).
What size should I choose?
A bracelet is perfectly sized when you measure your wrist tightly and add 2 cms.
The most popular bracelet size is 19 cm. Please help us understand your correct size depending on how you like to wear your bracelet. If you like a tighter fit, choose the smaller size and if you like to wear it loosely take the next size up. You can refer to our size guide for further clarity.
What payment methods does Y jewelry accept?
You can pay for your purchases using a Credit or Debit card or Net Banking or Cash Wallets (all secured through 128-bit SSL encoding). We also accept Cash On Delivery (COD).
Is it safe to use my credit or debit card online at Y.jewelry?
We regard data protection as a vital concern and we would make certain that your privacy is, and remains protected at all times when using our online shop.
What are cookies? Does it affect my online shopping experience?
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been dispatched.
What if the item I receive is defected?
In a rare case of a manufacturing defect, we give you a 1-year warranty covering material defects and production faults, from your date of purchase. Within the warranty period, it will be repaired free of charge. If a repair is not possible or deemed too expensive, we will exchange the jewelry against jewelry of equal value free of charge. However, the warranty does not cover general wear and tear, misuse and tarnishing and a few factors, which are specified on the Service Warranty page.
How do I return the product once received?
You can return the goods within 3 days from when you receive them. Please send us the jewelry pieces as a “parcel with return receipt” (including tracking number) to the following address and please keep the dispatch receipts safely for reference. This helps us track the articles and is essential for any other potential queries we may have. For details on refund, please refer to our Returns and Refunds page.