terms and conditions
price and payments
When you place an order with us, the prices listed at that time are the prices that apply. These prices include GST @ 3%. This is another step from Y Jewelry to ensure there are no hidden/additional costs for our valued customers.
You can pay for your purchases using a Credit or Debit card, Net Banking or Cash Wallets (all secured through 128-bit SSL encoding). Please be assured that we will not be storing your card details.
You can also pay using Cash On Delivery (COD) option.
If you have any concerns or queries regarding your purchase and payment options, please feel free to contact us.
Your personal data are only collated, processed and used by us if you issue your consent, or if the legislation allows us to collate, process and/or use the information. Needless to say, we adhere to the valid legal stipulations on data protection.
We also need such data to send out our newsletter insofar as you have given us your consent to do so.
warranty
In a rare case of a manufacturing defect, we give you a 1-year warranty, from your date of purchase, covering material defects and production. Please note that we only cover jewelry purchased from the Y Jewelry online shop. The Warranty provider is Ripops India Jewelery Pvt Ltd.
If the jewelry is returned during the warranty period which is one year following the date of purchase and the defect is from the manufacturer’s end, it will be repaired free of charge. If a repair is not possible or the repair deems to be too expensive, we will exchange the jewelry against jewelry of equal value free of charge.
General wear and tear, misuse, and tarnishing are not covered under warranty. Additionally, parts such as leather straps and satin ribbons are not covered either.
The warranty lapses in the event of incorrect use, third-party repairs, careless handling and abuse or if the jewelry is damaged, for example during an accident.
Please take a look at the special care instructions for Y Jewelry available at y.jewelry/careforyourcharms.
Items not under warranty:
- Glued items
- Enameling
- Gold or rhodium plating
- Loss of any prong set stone
For your own security, we would like to point out that defective jewelry should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss, or theft during transport.
charming credits
We are pleased to gift our customers with ‘Charming Credits’ upon completion of certain actions: purchase, account creation, profile completion…
To acquire ‘Charming Credits’, you only need to have an account with Y.
To use your ‘Charming Credits’, your account needs to be verified with a valid mobile phone number.
You are free to redeem your Charming Credits at any time, within the limit of a total order discount (including other promotions) of 25% of the total order value.
And please remember, our Chain of Charms program is a great way to get plenty of Charming Credits!
