terms and conditions
prices and payments
When you place an order with us, the prices listed at that time are the prices that apply. These prices include GST @ 3%. This is another step from Y Jewelry to ensure there are no hidden/additional costs for our valued customers.
You can pay for your purchases using a Credit or Debit card, Net Banking or Cash Wallets (all secured through 128-bit SSL encoding). Please be assured that we will not be storing your card details.
You can also pay using Cash On Delivery (COD) option.
If you have any concerns or queries regarding your purchase and payment options, please feel free to contact us on WhatsApp (messages only) 98102 30784 or Email us on contact@y.jewelry.
Your personal data are only collated, processed and used by us if you issue your consent, or if the legislation allows us to collate, process and/or use the information. Needless to say, we adhere to the valid legal stipulations on data protection.
We also need such data to send out our newsletter insofar as you have given us your consent to do so.
warranty
In the rare case of a manufacturing defect, we give you a 1-year warranty from your date of purchase, covering material and production defects
Please note that we only cover jewelry purchased from the Y Jewelry online shop. The Warranty provider is Ripops India Jewelery Pvt Ltd.
If the jewelry is returned during the warranty period, which is one year following the date of purchase and the defect is from the manufacturer’s end, it will be repaired free of charge. If a repair is not possible or the repair deems to be too expensive, we will exchange the jewelry against jewelry of equal value free of charge.
General wear and tear, misuse, and tarnishing are not covered under warranty. Additionally, parts such as leather straps and satin ribbons are not covered either.
The warranty lapses in the event of incorrect use, third-party repairs, careless handling and abuse or if the jewelry is damaged, for example during an accident.
Items not covered under warranty:
- Glued items
- Enameling
- Gold or Rose Gold or Rhodium plating
- Loss of any prong set stone
For your own security, we would like to point out that defective jewelry should be returned to us by registered mail or reliable courier. We are unable to assume liability for damage, loss, or theft during transport.
charming credits
We are delighted to gift our customers with ‘Charming Credits’ upon completion of certain actions, such as purchase, account creation, profile completion…
To acquire ‘Charming Credits’, you only need to have an account with Y Jewelry by registering on our website.
To use your ‘Charming Credits’, your account needs to be verified with a valid mobile phone number.
You are free to redeem your Charming Credits at any time, within the limit of a total order discount (including other promotions) of 25% of the total order value.
And please remember, our Chain of Charms program is a great way to get plenty of Charming Credits!
cash back credits
We offer 20% cash back credits (available as Charming Credits) on each order placed. The same are credited to your account immediately on delivery of your order and are redeemable with your next order/s up to a maximum of 25% of the cart value (including any running promotions/offers).
cash discount
When you place your first order with us for value above Rs 2500, you will receive a Welcome Discount of 20% of your cart value, which will be applied automatically to your cart.
free swarovski studs
For each account creation on the website, we offer a pair of Sterling Silver Swarovski Studs worth Rs 999 complimentary. This will be added automatically to your cart and shipped along with your first order.
